Frequently Asked Questions

In this page I'll try to answer questions you may have about the purchase, download, installation and use of the fonts. If you can't find the answer to your question here, contact us.

Q: What format are the fonts in?

A: The unjoined fonts are True Type .ttf fonts. When you get the download you can choose a self-extracting .exe file which will install the fonts on Windows PCs, or alternatively you can download the fonts in a .zip file so that they can be extracted and installed on a Mac or Ubuntu operating systems.

The JoinIt package consists of a set of unjoined fonts as above plus a template for Microsoft Word. This template contains a toolbar and macro to insert the correct joins between letters in order to produce fully joined text in solid, dotted or lined format. This package will is supplied as a .exe file and requires you to have Microsoft Office installed on a Windows PC. If you have Microsoft Office (pre-2008) for the Mac, it should be possible to get JoinIt working, contact us for further information and help.

Q: How do I order and pay?

A: When you click to download a font or font set, you will be taken to the secure Paypal site. If you have a Paypal account you will be asked to log in. If not, you can either sign up for an account or you can click the continue button under the credit card images and pay via Paypal without opening account. Paypal allows you to pay securely using your credit or debit card. Your private payment details are not passed on to me. Alternatively you can order by post (see below).

Q: How do I get the fonts once I've paid?

A: As soon as your payment has been processed and cleared by Paypal you will be sent an email. It's vital that you provide your correct email address at the payment stage. If you don't receive an email from admin@cursivewriting.org within a few minutes, check your junk or spam folder in case your email system has put it in there. This email will contain a link which will take you to a page where you can download the installation file. Right-click the download link and choose save link as or save target as then choose where you want to save the .exe file.

Q: Are there any alternative ways to pay?

Yes, you can send an order by post. UK state schools will be sent a download link to the font files as soon as we receive their order then we'll send an invoice which can be settled by cheque. Other organisations and individuals should send a cheque with their order (please make cheques payable to CCW Resources) and a download link will be emailed to you when your cheque has cleared.

Q: How do I install the package on a Windows PC?

A: First, close programs which use fonts, such as Microsoft Word. Navigate to where you saved the .exe file you have just downloaded, e.g. using My Computer. Then double-click the downloaded file. If you accept the licence agreement the font file(s) you have purchased will be extracted and placed in the backup location of your choice. The program will then install the fonts automatically into the C:/WINDOWS/Fonts folder. Now when you open a program which uses fonts such as Microsoft Word your new fonts should appear in the font list ready for you to use.

Q: I've followed the steps above but the font isn't showing up. What can I do?

A: First, try shutting down your PC and turning it back on again. If this doesn't work you will need to install the font(s) manually following these instructions:

1. Go to your Windows Control Panel (Start - Settings).
2. Double-click the Fonts category.
3. Click File - Install New Font.
4. Navigate to where you saved the extracted .ttf font files.
5. Highlight the fonts you want to install. If there are several to install you can click the Select All button.
6. Click OK to install the font(s).

Q: My font was working fine but now it's disappeared. What's happened?

A: This can happen if you are on a network e.g. within a school. You will need to contact your network administrator or technical support so that the font(s) can be installed across the network. Please note you should only install the font(s) on a school network if you have purchased a school licence.

Q: Why does my font look jagged and rough around the edges on the screen? It looks fine when its printed out.

A: These fonts are designed to look smooth for printing. You can follow these instructions to adjust your screen font settings which should improve the appearance of all fonts displayed on your screen.

If you are still having a problem, please contact us giving as much detail as you can about your system and what the problem is. We'll do our very best to get things working or refund your payment if the issue can't be resolved.